How It Works
Thoughtful care starts with a thoughtful process.
At Pup & Co. House Care, every part of our process is intentionally designed to create a calm, supportive, and organized experience for both pets and their people.
From your initial inquiry to personalized care updates throughout your service, our goal is to ensure every detail feels structured, seamless, and thoughtfully communicated.
Step One
Submit Your Inquiry
Every relationship begins with getting to know your pet, household, and care needs.
Our inquiry form allows us to better understand:
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your pet’s routine
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behavioural considerations
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medical needs
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household setup
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travel dates
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overall fit for services
This helps us thoughtfully determine availability, assign the most appropriate sitter, and ensure we can provide the level of care your household requires.
Step Two
Compatibility & Availability Review
Once your inquiry is submitted, our team carefully reviews your requested dates, household needs, and pet care requirements.
Because our services are highly personalized, we intentionally limit bookings to ensure every client receives attentive, relationship-focused care.
If we believe Pup & Co. House Care is the right fit for your household, we’ll move forward with scheduling your complimentary meet & greet.
Step Three
Meet & Greet
Every new client begins with a complimentary meet & greet designed to help us understand your pet’s routines, behaviours, environment, and overall comfort levels.
Meet & greets typically include:
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A brief walk to observe leash behaviour and routines
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A home walkthrough and safety review
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Discussion surrounding routines, feeding, medications, and behavioural needs
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Questions regarding household expectations and communication preferences
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Review of the Meet & Greet form and care details
Our goal is to create a comfortable introduction while ensuring both pets and owners feel confident moving forward with services.
Maximum 45 minutes.
Step Four
Documentation & Scheduling
Once the meet & greet has been completed, we’ll finalize all remaining service details prior to your scheduled care dates.
Before services begin, clients are required to provide:
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Signed service agreements
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Updated vaccine records
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Emergency contact information
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Home access instructions
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Finalized care details and routines
Invoices are issued through Zoho Invoice and must be paid prior to the start of services.
Step Five
Personalized Care Begins!
Once services begin, our focus shifts entirely toward maintaining comfort, consistency, communication, and attentive in-home support throughout your time away.
Depending on the service provided, clients may receive:
Personalized updates & “sniff notes” throughout the day
Photos and videos of your pet’s stay.
Direct communication with your sitter through iMessage or WhatsApp
Structured routines designed around your pet’s needs
Home presence, package collection, and light upkeep
Calm companionship rooted in familiarity and trust
Because thoughtful care should feel personal, not transactional.